FAQs

faq
O a au tau?

O le tau e faʻalagolago i meafaitino, foliga ma pe o le a le teuteuga, o le faʻapitoa faʻapitoa o le a faʻateleina ai le tau o le gaosiga, o le masani masani o le pito i lalo e sili atu le tau tauva, o le a matou tuʻuina atu le tau sili e fetaui ma ou manaʻoga e tusa ai ma ou manaʻoga.

E i ai sau aofa'i maualalo oka?

Bamboo collections, minimum quantities will be 2000pcs of each, for PLA collections, minimum quantities will be 12000pcs of each, if you have special request looking in smaller quantities, please contact anna.kat@sustainable-bamboo.com

E mafai ona e tu'uina atu pepa fa'atatau?

Ioe, o le a matou tuʻuina atu Invoice, Faʻamau lisi, Faʻamatalaga Airway, Suʻega (i totonu) lipoti e pei o pepa masani, Atunuʻu na afua mai, COC (tusi faʻamaonia) GSP (Certificate of Origin), MSDS, Voluntary certification support for(Ecocert, Cosmos, BDIH, Vegan ma isi) o le a faʻaopoopoina pepa talosaga.

O le a le averesi o le taimi e ta'i ai?

Mo faʻataʻitaʻiga, o le taʻitaʻi taimi e tusa ma le 7-10days.Mo le tele o gaosiga, o le taimi taʻimua o le 45-60 aso talu ona maua le tupe teu.E aoga taimi ta'imua pe a (1) maua lau tupe teu, ma le (2) maua lau fa'atagaga mulimuli.Afai e le fetaui a matou taimi fa'atasi ma lou taimi fa'agata, fa'amolemole fa'afeso'ota'i au mana'oga ma le matou vaega fa'atau.I tulaga uma o le a matou taumafai e faʻafetaui ou manaʻoga.

O a ituaiga o auala totogi e te taliaina?

You can make the payment to our bank account,  regularly we do 50% deposit, 50% balance before delivery. If for special required, please reach to anna.kat@sustainable-bamboo.com.

O le a le fa'amaoniga o oloa?

Matou te fa'amaonia a matou meafaitino ma galuega.Ina ia faʻamautinoa a matou suʻega faʻapolofesa ma le faʻatonutonuina o gaosiga, Matou te ofoina atu foi se 'auʻaunaga ina ua maeʻa faʻatau atu e mataʻituina le tulaga faʻatau atu o oloa ina ia faʻamautinoa ai lau auaunaga e leai se faʻalavelave mai le amataga o la matou faiga faapaaga i oloa 'uma faʻatau. .

E te fa'amaonia le saogalemu ma le saogalemu o le tu'uina atu o oloa?

Ioe, matou te fa'aogaina i taimi uma le pallete fa'apipi'i fa'apitoa e teu ai a matou sitaili ta'itasi o oloa, fa'amautinoa o lo'o i totonu o le afifiina saogalemu.Matou te faʻaogaina foʻi pusa vevela tumau mo nisi o oloa faʻapitoa e pei o le PLA ina ia mautinoa latou te tausia lelei le lelei pe a uma le umi o felauaiga.